Frequently asked questions

What payment methods are available?

We use the following payment providers to accept your payment: PayPal, Credit cards, Klarna

How High Are the Shipping Costs?

When you place an order at, there will be no shipping costs for you.

How will my order be delivered?

Your order within UK will be delivered and shipped exclusively by Class Royal Mail, which is a reliable shipping service provider. We process and ship your order as cost-efficiently as possible, which is why we can offer you free shipping.

How long does it take to ship my products?

Your order will be delivered within 1-3 working days, depending on the shipping method.

How can I cancel my order and get my payment refunded?

If you would like to cancel your order, please use our cancellation form. Please note the cancellation and guarantee conditions.

I have received the wrong product. What now?

We prepare your order with the greatest care. Should you nevertheless receive an item that you have not ordered, you can return it to us. For correct processing, please contact us by sending an email to support(@) or sending us a message using the contact form.

Can I transfer the amount of my order?

Yes, you can buy our articles on account and have a 14-day payment period.

How secure is my data?

Your data is encrypted using the SSL method. We will never pass on your data and will not send you promotional emails unless you expressly agree to this.

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