Frequently Asked Questions
All BOLLSEN questions consolidated in one page. Use search or browse sections below. Author: Alen Kurbegovic · Updated on 16 September 2025.
Products
Life+
Are earplugs safe to wear every night?
Yes – provided they fit correctly, are hygienic and made from skin‑friendly material. Foam plugs are designed for one‑time use; reusing them can harbour bacteria. Medical‑grade silicone plugs, such as BOLLSEN’s Life+ earplugs for sleeping, are hypoallergenic and reusable up to 100 times. Cleaning them with mild soap and water after each use helps avoid infection.
Do earplugs block loud snoring completely?
No. Typical silicone earplugs reduce the volume by about 24 dB; they dampen the snoring enough so you can sleep in peace.
Which material is best for sleeping earplugs: foam, silicone or wax?
Foam plugs are inexpensive but disposable and can be uncomfortable for side‑sleepers. Wax plugs mould to your ear and offer moderate attenuation (~23 dB) but become soft in warm weather. Silicone plugs – for example, Life+ earplugs for sleeping – provide around 24 dB of noise reduction, are hypoallergenic and reusable. They are generally the most comfortable choice for nightly use.
Do silicone earplugs last longer than foam?
Yes. Foam plugs are designed for one use; silicone plugs like Life+ earplugs can be cleaned and reused up to 100 times, making them more cost‑effective over time.
Do earplugs reduce noise enough to protect my hearing?
Yes – earplugs made from medical silicone will protect your hearing by dampening a noisy environment from dangerous sound levels to a more comfortable level.
Can earplugs help me fall asleep faster?
Yes. Blocking disruptive noises promotes relaxation and deeper sleep. Earplugs reduce ambient noise by compressing to fit the ear canal and then expanding to block sound, making it easier to fall asleep.
Are there earplugs that still let me hear my alarm clock?
Yes. Life+ earplugs use filter technology that dampens low frequencies while allowing higher‑frequency sounds like alarms to pass through. You’ll hear your alarm or baby while blocking much of the snoring or traffic noise.
Can earplugs cause ear infections or discomfort?
Ear infections are usually linked to poor hygiene or reusing disposable foam plugs. Silicone plugs can be washed, reducing the risk. Always insert plugs gently; if they cause pain, remove them and consult a professional. Wax plugs may cause allergic reactions in some people.
Is there a difference between earplugs for sleeping and for studying?
Sleep plugs maximise comfort and noise blocking; study plugs usually aim for moderate attenuation so you can still hear conversations. Life+ earplugs are versatile and can be used for sleep, focus and travel.
What noise reduction rating do sleep earplugs typically have?
Foam plugs provide up to 33 dB of noise reduction, silicone plugs usually offer 24–30 dB, while wax plugs average around 23 dB. Foam plugs do not use filters, whereas silicone earplugs with filters properly regulate sound and are more suitable for everyday use.
Are there reusable options for sleeping earplugs?
Yes. Silicone plugs like Life+ earplugs for sleeping are designed for approximately 100 uses and can be cleaned and stored in the supplied aluminium case.
Are hypoallergenic earplugs necessary for sensitive skin?
People with allergies or sensitive skin should choose hypoallergenic options. BOLLSEN earplugs are free of BPA, PVC, latex and cadmium.
Can earplugs help with a snoring partner’s noise?
Yes — earplugs reduce the noise level enough that users sleep well even with extremely loud partner snoring.
Do earplugs come in different sizes for small ear canals?
Yes. BOLLSEN offers standard sizes for small‑to‑medium ears and a custom‑fit option using the AR KI Tech ear‑measurement system. You send photos of your ears, and the AI selects the ideal size.
Are earplugs comfortable for side‑sleepers?
Yes. Silicone plugs have a conical two‑lamella design that adapts to your ear canal and remains comfortable when lying on your side.
How often should I replace sleeping earplugs?
Replace foam plugs after each use. Silicone plugs like Life+ last up to 3–4 months with daily use (about 100 nights).
Do I need to clean my earplugs regularly?
Yes. Cleaning prevents earwax buildup and prolongs lifespan. Use warm water and mild soap; dry before storage.
Can earplugs be used for travel and flying?
Yes. Life+ earplugs can be used on aeroplanes or trains; they reduce noise while still letting announcements through.
Are there earplugs with custom‑fit options?
Yes. AR KI Tech, an AI Online Ear Measurement system, uses smartphone photos to measure your ears and create a custom fit, ensuring better seal and comfort.
What are the advantages of BOLLSEN Life+ earplugs compared with cheap foam plugs?
Life+ earplugs are reusable, hypoallergenic and comfortable; offer around 24 dB noise reduction; allow alarms to be heard; include an aluminium carry case; and come with a 40‑day money‑back guarantee.
Music SoundPRO
Why do musicians wear earplugs at concerts?
Concert sound levels often exceed 100 dB, which can damage hearing. Earplugs reduce the volume to a safe level while allowing musicians to perform and enjoy music without tinnitus or hearing loss.
Do high‑fidelity earplugs preserve music quality?
Yes. High‑fidelity earplugs, such as Music SoundPRO, use tuned filters to reduce noise evenly across frequencies, preserving the original sound. Quality music earplugs provide balanced attenuation so the music remains clear.
How much do musician earplugs reduce sound levels?
Many high‑fidelity plugs offer about 13–21 dB of reduction. Music SoundPRO earplugs lower sound by roughly 24 dB while maintaining clarity and music quality.
Are there earplugs for concertgoers that still allow conversation?
Yes. High‑fidelity plugs reduce overall volume but keep speech intelligible. Music SoundPRO earplugs let you talk at the bar and still hear the music.
What is the difference between musician earplugs and foam plugs?
Foam plugs provide strong attenuation but often muffle and distort sound. Musician earplugs use acoustic filters to deliver uniform reduction, keeping the music’s timbre intact.
Do earplugs protect against bass frequencies?
Yes. Music SoundPRO earplugs reduce 100 + dB bass peaks to a comfortable level and recommend keeping volumes below the 95 dB pain threshold.
Are earplugs invisible or discreet for stage use?
Yes. Music SoundPRO earplugs fit deeply and are almost invisible; they can be worn under headphones.
Can earplugs help DJs avoid tinnitus?
Yes. DJs are exposed to loud sound for long periods. High‑fidelity plugs reduce harmful levels without muffling high frequencies, helping prevent tinnitus.
Do earplugs work under headphones or in‑ear monitors?
Yes. Music SoundPRO earplugs are slim enough to be worn under headphones or inside in‑ear monitors.
Are reusable earplugs better for concerts?
Reusable plugs are cost‑effective and environmentally friendly. Music SoundPRO earplugs can be reused about 100 times, and cleaning is simple.
What is a typical noise reduction rating for music earplugs?
High‑fidelity plugs offer about 13–21 dB reduction. Music SoundPRO earplugs provide around 24 dB SNR.
Can earplugs be used by security staff at loud events?
Yes. Security personnel need to hear instructions and communicate. Music earplugs maintain speech clarity while protecting hearing.
Are there earplugs that reduce volume evenly across frequencies?
Yes. Music SoundPRO earplugs use tuned filters that provide flat attenuation across low, mid and high frequencies.
Do earplugs for music come in different sizes?
Yes. Some brands include multiple tips. Music SoundPRO uses soft silicone that adapts to most ear canals, and custom sizing is available through AR KI Tech.
Are there earplugs with filter technology to avoid muffled sound?
Yes. High‑fidelity plugs like Music SoundPRO feature advanced filters to prevent distortion.
Can earplugs help me enjoy music safely at festivals?
Absolutely. They lower the volume to a safe level while preserving the experience. Many festival‑goers choose high‑fidelity plugs to avoid hearing fatigue.
Are there earplugs for drummers that allow hearing high notes?
Yes. High‑fidelity plugs preserve high frequencies, helping drummers hit the right notes.
What features make Music SoundPRO suitable for professional musicians?
Music SoundPRO offers around 24 dB attenuation, filter technology that keeps sound natural, a discreet design, soft silicone for comfort, reusability up to 100 times and a metal case for storage.
Are there custom options for musician earplugs?
Yes. AR KI Tech can create a custom‑fitted version of Music SoundPRO earplugs for those who need a special size.
Do earplugs provide comfort for long rehearsals?
Yes. Music SoundPRO earplugs are made of soft silicone that adapts to the ear canal and remains comfortable for hours.
Moto+
Why should motorcyclists wear earplugs?
High‑speed wind noise inside a helmet can reach damaging levels and cause hearing loss and tinnitus. Earplugs protect your ears while still allowing you to hear important sounds like horns or sirens.
Does wind noise damage hearing at highway speeds?
Yes. Continuous exposure to wind noise above 85 dB can lead to permanent hearing damage and fatigue; hence the need for hearing protection.
Do earplugs still allow hearing engine and intercom sounds?
Yes. Modern earplugs use tuned filters that attenuate harmful wind frequencies while letting engine noise, intercom conversations and sirens pass through. Moto+ earplugs reduce wind noise yet allow conversation and engine sounds.
Are foam earplugs suitable for motorcycle use?
Foam plugs reduce noise but may muffle important sounds and can fall out if not inserted properly. Filtered plugs, like Moto+ earplugs, provide more balanced protection.
What noise reduction level do motorcycle earplugs provide?
Many motorcycle‑specific plugs reduce noise by 19–24 dB. Moto+ earplugs offer about 24 dB, striking a balance between protection and awareness.
Are there earplugs that fit comfortably under helmets?
Yes. Moto+ earplugs use medical‑grade silicone and a two‑lamella design that adapts to the ear canal; they remain comfortable even under a tight helmet.
Do earplugs reduce tinnitus caused by wind?
Yes. According to customer feedback, Moto+ earplugs help reduce tinnitus caused by wind noise.
Are there earplugs for motorsport spectators at racetracks?
Yes. Moto+ earplugs are recommended for motorsport events and racetrack visits, protecting your hearing while letting you enjoy the sound of engines.
Do earplugs stay in place during high‑speed rides?
Yes. The flexible lamellas in Moto+ earplugs ensure a secure fit even at high speeds; the plugs disappear into the ear canal until removed with the small tab.
Are earplugs reusable for multiple trips?
Yes. Moto+ earplugs are reusable and durable; one pair lasts for about 100 rides, and value packs provide longer use.
Do earplugs help convertible drivers avoid hearing damage?
Yes. Convertible drivers experience wind noise similar to motorcyclists; wearing earplugs reduces this noise and prevents hearing fatigue.
Are there earplugs with tuned filters for natural sound while riding?
Yes. Moto+ uses filter technology to reduce wind while preserving engine and environment sounds.
Can earplugs be worn overnight on trips to sleep better?
Yes. Moto+ earplugs are comfortable enough to sleep with during overnight trips, reducing noise from other riders or camp grounds.
Do motorcycle earplugs come in different sizes?
Moto+ earplugs come in a standard size that fits most ears. Custom sizing via AR KI Tech is available for very small or very large ear canals.
Are there earplugs with medical‑grade silicone for comfort?
Yes. Moto+ earplugs use hypoallergenic medical‑grade silicone to ensure a soft and secure fit.
Are earplugs available as an alternative to custom otoplasty?
Yes. Moto+ earplugs adapt to the ear canal and provide protection comparable to expensive custom‑moulded plugs; the AR KI Tech option offers a personalised fit.
How do I clean and maintain motorcycle earplugs?
Rinse them with water and wipe with a cloth. Store them in the provided aluminium container to keep them clean. Replace them after roughly four months or 100 rides.
Are there eco‑friendly motorcycle earplugs?
Yes. Moto+ earplugs are made from natural silicone, are free from plastic and toxins and are produced in the EU. BOLLSEN aims to be CO₂‑neutral by 2030.
What features make BOLLSEN Moto+ earplugs stand out?
They reduce wind noise by around 24 dB while transmitting engine and conversation, have a two‑lamella design for comfort under helmets, are reusable for 100 rides, come with an aluminium case, offer AR KI Tech custom sizing and are made from eco‑friendly materials.
Do motorcycle earplugs help reduce headaches from loud noise?
Yes. Reducing constant wind and engine noise prevents auditory fatigue and headaches, resulting in a more comfortable ride.
Watersafe+
Do swimming earplugs keep water out of the ear canal?
Yes. Swimming earplugs create a seal that prevents water from entering the ear, reducing the risk of swimmer’s ear. Watersafe+ earplugs guarantee dry ears and fit securely even when jumping off a starting block.
Are swimming earplugs safe to wear if I have grommets or ear tubes?
Properly fitting silicone plugs are safe for people with ear tubes; they can be worn to protect against water and infection. Watersafe+ is water‑repellent and suitable for children with tympanostomy tubes.
Can earplugs prevent swimmer’s ear infections?
Yes. By keeping the ear canal dry, plugs reduce the likelihood of bacterial growth and infections such as otitis externa.
Are silicone earplugs better than foam for swimming?
Yes. Foam plugs absorb water and don’t seal; silicone plugs mould to the ear and keep water out.
Can swimming earplugs be used while diving or snorkelling?
Generally, earplugs aren’t recommended for deep diving because they can trap air. Watersafe+ earplugs are designed for shallow diving and snorkelling up to about 3 m and allow gentle pressure equalisation.
Do waterproof earplugs also reduce noise?
Yes. Silicone plugs block water and reduce noise. The main purpose of Watersafe+ earplugs is to protect the ear canal from water; however any in‑ear barrier will also cause some level of noise reduction. The filters are designed so that important sound can pass through.
Are there reusable earplugs for swimmers?
Yes. Watersafe+ earplugs are reusable about 100 times; wash them with water and mild soap between uses.
Should children use earplugs when swimming?
Children are more prone to infections when water enters the ear. Kidz+ and Watersafe+ earplugs seal the ear canal to ensure dry ears.
Do earplugs stay in while jumping or diving off a block?
Yes. Watersafe+ earplugs adapt to the ear canal and remain secure even during vigorous movements like jumping off a pool edge.
Can earplugs be used while showering or bathing?
Yes. Water‑repellent plugs are suitable for showering, bathing and hair‑washing.
Can I equalise pressure when diving with earplugs?
Some plugs with special vents, like Watersafe+, allow gentle pressure equalisation when swimming or shallow diving. For deeper dives, experts advise against earplugs.
Do earplugs fit under swim caps?
Yes. They are low‑profile and fit comfortably under swim caps or goggles.
Are there earplugs specially designed for water sports like surfing or sailing?
Yes. Watersafe+ earplugs are suitable for swimming, surfing, snorkelling, diving, sailing and other water sports.
How often should I replace swimming earplugs?
Reusable plugs can last about 3–4 months or 100 uses. Replace them sooner if they no longer seal properly.
Are there custom‑fit swimming earplugs?
Yes. AR KI Tech provides a custom fit by analysing photos of your ears. Custom‑fit plugs ensure a better seal for swimming.
Do earplugs for swimming cause discomfort or hearing problems?
Properly fitted silicone plugs should not hurt. You should not push your earplugs too deep; they block water and some sound but don’t damage hearing.
Can earplugs be used after ear surgery?
Yes. After surgery you can continue swimming by wearing safe earplugs; Kidz+ and Watersafe+ earplugs are designed for children with grommets.
Do waterproof earplugs reduce wind noise in water sports?
The seal provided by silicone plugs reduces wind noise, which can be helpful when surfing or sailing.
What features make Watersafe+ earplugs stand out?
Watersafe+ earplugs guarantee dry ears, fit securely even when jumping, provide shallow‑dive pressure equalisation, are reusable up to 100 times, are made from natural silicone, come with an aluminium case, and can be custom‑fitted with AR KI Tech.
Are there eco‑friendly options for swimming earplugs?
Yes. Watersafe+ avoids plastic and toxins, uses natural silicone, and is produced in the EU with short transport routes to save CO₂. Reusability reduces single‑use waste.
WorkPRO
Why should workers wear earplugs in construction or industry?
Continuous exposure to loud machinery can damage hearing and cause tinnitus. Work earplugs reduce harmful noise while still allowing essential communication and warning signals.
What noise reduction level is required for work earplugs?
Work earplugs typically provide 23–29 dB of attenuation to protect workers while still letting them hear important sounds. WorkPRO offers medium insulation of around 24 dB using a patented filter.
Are there earplugs for hunters or shooting sports?
Yes. WorkPRO is designed for hunters and shooting sports, reducing gunshot noise while maintaining environmental awareness.
Do earplugs help police or soldiers protect hearing?
Yes. Work earplugs are recommended for police officers and soldiers to shield against weapon blasts and sirens without blocking commands.
Can earplugs reduce noise from lawn mowing or gardening?
Yes. Work earplugs are suitable for lawn mowing, crafting, plumbing and gardening. They dampen machine noise and relieve stress on the ears.
Are there earplugs that balance protection and hearing of warnings?
WorkPRO earplugs use “New Sound” filter technology with ventilation and medium insulation so you can hear important alerts while reducing harmful noise.
Do work earplugs come with ventilation to reduce pressure?
Yes. The patented filter ensures ventilation, preventing pressure build‑up and discomfort.
Are earplugs reusable for daily work?
Yes. WorkPRO earplugs are washable and reusable. Packages indicate usage up to 100–300 times depending on the set.
Can earplugs protect hearing in DIY or home improvement?
Yes. Work earplugs are ideal for home improvement tasks like drilling or sawing. They reduce noise that could otherwise cause hearing damage.
Are there earplugs specifically for craftsmen and carpenters?
WorkPRO earplugs are marketed for industry, construction work, crafting and DIY tasks.
Do earplugs help with high‑frequency industrial noise?
Yes. The medium insulation filter reduces high‑frequency machine noise while leaving you aware of speech and alarms.
Are there earplugs comfortable to wear under helmets or hats?
WorkPRO has two soft lamellas that adapt to the ear and do not press, making them comfortable under helmets or headgear.
Do earplugs for work meet safety standards or tests?
Yes. BOLLSEN earplugs undergo independent tests in Germany and meet EU safety standards. They are positioned as a cosmetic product for hearing protection with proven quality.
Are hypoallergenic earplugs important for workers?
Yes. WorkPRO plugs are made of transparent natural silicone free from BPA, PVC, plasticisers, latex and cadmium — important for people with allergies.
Can earplugs be custom‑fitted to my ear shape?
Yes. BOLLSEN offers AR KI Tech ear measurement, which uses smartphone photos and AI to determine the optimal size for a personalised fit.
How long do work earplugs last before replacement?
Each pair of WorkPRO can be reused up to 100 times or for about 3–4 months of daily use. Bulk packages extend usage up to 300 uses.
Do earplugs protect against firearm noise?
Yes. WorkPRO earplugs are rated for shooting sports; however, for very loud firearms it may be wise to combine plugs with earmuffs.
What features make BOLLSEN WorkPRO stand out?
WorkPRO combines patented New Sound filter technology with ventilation, soft lamellas for comfort, AR KI Tech custom fit, natural silicone material, reusability up to 100–300 times, hypoallergenic composition and a 40‑day money‑back guarantee.
Are there earplugs with AR KI Tech ear measurement for a perfect fit?
Yes. WorkPRO uses AR KI Tech to measure ears via smartphone photos and provide a customised plug.
Do earplugs for work also help with sleep after shifts?
They can. While they’re designed for work, workers who sleep during the day may use them to block daytime noise.
Kidz+
Do children need ear protection at concerts or festivals?
Yes. Children’s ears are more sensitive because their ear canals are shorter and narrower, so sound waves reach the eardrum more intensely. Earplugs like Kidz+ reduce noise by about 24 dB, protecting young ears during events.
Are earplugs safe for children aged 3 to 12?
Yes. Kidz+ earplugs are designed for ages 3–12 and adapt comfortably to the ear canal. They are not recommended for babies; infants should use over‑ear protectors.
Do earplugs help kids with ear tubes keep water out?
Yes. Water‑repellent earplugs seal the ear canal, keeping water out even for children with grommets.
Can children use earplugs when swimming?
Yes. Kidz+ earplugs are waterproof; they keep ears dry and reduce risk of infection.
Do earplugs help reduce noise in kindergarten or school?
Yes. They block distracting noise, aiding concentration. Kidz+ earplugs are used in kindergarten or school and are liked by kids with autism or ADHD.
Are earplugs beneficial for kids with autism or ADHD during study?
Yes. By filtering out distracting sounds they help children focus. These plugs are well‑liked by kids with autism or ADHD.
Do earplugs make flying more comfortable for kids?
Yes. Kidz+ filter technology allows gentle pressure equalisation, reducing ear pain during take‑off and landing.
Are earplugs reusable and hygienic for children?
Yes. Kidz+ earplugs are made of medical‑grade silicone, reusable up to 100 times and easy to clean with mild soap and water.
Do earplugs protect children’s hearing from loud toys or drumming?
Yes. They reduce the volume without altering the sound, protecting hearing during drumming or festivals.
Are earplugs comfortable enough for kids to forget they’re wearing them?
Yes. The medical‑grade silicone moulds to the ear and is exceptionally soft; many children forget they’re wearing them.
Do kids’ earplugs let important sounds like alarms or voices come through?
Yes. Kidz+ filter technology dampens low frequencies like traffic noise while allowing high frequencies, such as morning alarms or teacher’s voices, to be heard.
Can earplugs help children fall asleep despite snoring or noise?
Yes. The plugs minimise noise (e.g., ticking clocks, snoring or night‑bus chatter), helping children fall asleep faster and sleep more deeply.
Are there earplugs that also keep water out for kids with grommets?
Yes. Kidz+ earplugs are water‑repellent and safe for children with grommets.
Do earplugs for kids come in fun colours or sizes?
Kidz+ is available in bright colours. The standard size fits most children, and custom sizing via AR KI Tech can be arranged.
Are there hypoallergenic earplugs safe for children’s skin?
Yes. Kidz+ earplugs are free from BPA, PVC, plasticisers, latex and cadmium.
What is the recommended age range for Kidz+ earplugs?
They are recommended for children aged 3–12 years. Infants should use over‑ear protection instead.
Do earplugs for kids have filters for pressure equalisation on planes?
Yes. The filter technology allows gentle pressure equalisation during take‑off and landing.
How many decibels do children’s earplugs reduce?
Independent tests show that Kidz+ reduces noise by an average of 24 dB.
Are there eco‑friendly earplugs designed for kids?
Yes. Kidz+ avoids single‑use waste and plastic; it’s made from natural silicone, reusable up to 100 times and produced in the EU with a goal of being CO₂‑neutral by 2030.
What makes BOLLSEN Kidz+ unique compared with other kids’ earplugs?
Kidz+ combines noise and water protection; uses a two‑lamella design to reduce noise by about 24 dB; employs filter technology to let important sounds through; is made from soft, medical‑grade silicone; is reusable up to 100 times; is hypoallergenic and environmentally friendly; and comes with a 40‑day money‑back guarantee.
AR KI Tech
How does the AI Online Ear Measurement AR KI Tech work?
AR KI Tech is BOLLSEN’s advanced ear measurement system that combines artificial intelligence (AI) with augmented reality (AR). Using your smartphone camera, the technology scans the outer shape of your ear and analyses it with AI‑powered algorithms. This creates a precise digital model of your ear canal within seconds. Based on this model, we recommend the best‑fitting BOLLSEN earplugs for your comfort and protection. Unlike traditional measurement methods, AR KI Tech works completely online — no moulds, no doctor visits and no extra equipment.
Do I get customised earplugs?
Not exactly. With AR KI Tech your ears are scanned digitally, and the data ensures that BOLLSEN earplugs fit your unique ear shape. While they are not medical custom moulds, the AI‑driven fitting process creates a semi‑customised solution that combines comfort with professional protection.
Why was AR KI Tech invented?
AR KI Tech was invented to solve one of the biggest problems in hearing protection: poor fit. Many people stop using earplugs because they are uncomfortable or ineffective. By using AI and AR, BOLLSEN created a system that makes hearing protection more accurate, comfortable and accessible online.
What are the benefits of using AR KI Tech?
Key benefits include better fit and comfort through precise ear measurements; improved protection because earplugs stay in place and seal correctly; convenience since there is no need for physical impressions or clinic visits; scalability because it works directly online with your smartphone camera; and innovation as this technology is unique to BOLLSEN.
Where was AR KI Tech invented?
AR KI Tech was developed in Munich, Germany by BOLLSEN Hearing Protection in collaboration with engineers and audiology experts. The innovation was born from BOLLSEN’s research and development labs to bring next‑generation hearing protection to the global market.
Do other hearing protection companies have this solution?
No. AR KI Tech is exclusive to BOLLSEN Hearing Protection. While other companies still rely on standard sizing or costly medical moulds, BOLLSEN is the first manufacturer worldwide to combine AI and AR to deliver a precise online ear measurement system.
How‑To
How to insert earplugs?
To insert your BOLLSEN earplugs, gently pull your ear upwards with one hand to straighten the ear canal. With the other hand, place the earplug into the canal and twist lightly until it sits snug and comfortable. Make sure the filter opening faces outward. This ensures the best seal and optimal hearing protection.
How to do AI Online AR KI Tech ear measurement?
Open the AR KI Tech tool on your smartphone or desktop. Take a clear picture of your left ear and then your right ear according to the instructions. The AI will analyse both images to create a digital ear model and recommend the best BOLLSEN earplug fit for you. Start your AR KI Tech scan.
How to clean reusable earplugs?
Wash your BOLLSEN earplugs with lukewarm water and mild soap. Dry them completely before reuse. Do not expose them to high heat or alcohol‑based cleaners, as this may damage the filter or material. Regular cleaning keeps your earplugs hygienic and long‑lasting.
How to choose the right earplugs for my lifestyle?
Select earplugs based on your main use case – sleeping, music, motorcycle, swimming, misophonia or tinnitus. Each BOLLSEN product line is optimised for specific needs. Our online guides and AR KI Tech scan can help you make the perfect choice.
Shipping
How long does it take for a BOLLSEN order to be processed and dispatched?
BOLLSEN usually dispatches goods on every business day until 18:00 cut‑off time and within 24 hours after payment is confirmed. Processing is quick because most items are in stock. We ship worldwide and use premium carriers such as Royal Mail for the UK, USPS for the USA and DHL for the EU.
What delivery times can I expect within the UK?
Delivery for earplugs within the UK typically takes 1–3 working days. Orders are sent via Royal Mail 24 or 48 tracked.
Do you offer free shipping?
Yes. BOLLSEN provides free shipping for earplugs within the UK and EU and US.
Which courier does BOLLSEN use?
We ship worldwide and use premium carriers such as Royal Mail for the UK, USPS for the USA and DHL for the EU.
Is express shipping available?
Yes. BOLLSEN offers next‑day delivery options for the UK, US and EU.
Can I choose the courier for my order?
Shipping is handled by BOLLSEN’s logistics partners; currently Royal Mail is used by default for UK orders. Customers cannot select a different carrier.
Are import fees or customs duties charged for Irish orders?
No, because we ship Irish orders from our German warehouse.
Are import fees or customs duties charged?
Within the UK, EU and US there are no customs fees. For shipments outside these regions, local duties may apply; BOLLSEN does not collect VAT or customs charges in advance.
Do you ship to PO boxes or parcel lockers?
Royal Mail can deliver to PO boxes within the UK. In some countries, parcels may be delivered to parcel lockers; availability depends on local postal services.
How does shipping work during busy holiday periods?
Delivery times may extend beyond the usual estimates; postal delays can occur due to high workloads.
Can I modify my shipping address after placing an order?
If your order hasn’t shipped yet, contact customer service immediately. BOLLSEN will try to change the address before dispatch.
Will I receive a tracking number?
Yes. Once your order has shipped, BOLLSEN sends a confirmation email with a tracking link. UK shipments use Royal Mail’s tracking; international tracking may be limited.
Can orders be shipped to multiple addresses?
Each order can ship to only one address. To ship to multiple addresses, place separate orders.
What happens if my package is delayed?
Delivery times are estimates; delays can occur due to postal backlogs or customs checks. If your parcel is significantly delayed, contact BOLLSEN’s support with your order number.
Do you ship to remote or rural areas?
Yes. Delivery may take longer to rural locations, but Royal Mail serves most UK and EU postcodes.
Are there extra shipping fees for remote areas or heavy items?
Earplugs are lightweight and qualify for free shipping. Bulk or heavy items such as bundles may incur a small surcharge in some regions; this will be displayed at checkout.
Orders
Where is my order confirmation email?
Confirmation emails are sent immediately after placing the order. Check your spam or junk folder; if you haven’t received it within a few hours, contact support.
What should I do if I haven’t received a confirmation email?
Ensure your email address was entered correctly during checkout. If you still have not received a confirmation, reach out to BOLLSEN’s customer service with your name and order date so they can verify your purchase.
How do I change or cancel an order after purchase?
Contact BOLLSEN as soon as possible. Orders usually dispatch within 24 hours; once shipped, changes or cancellations are not possible.
Can I modify the product or quantity in my order?
Yes, but only if the order hasn’t been processed. Notify customer service promptly; they can adjust quantities or swap products before dispatch.
What forms of payment do you accept?
BOLLSEN accepts major credit cards (Visa, MasterCard), PayPal, Klarna and other regional payment methods.
Is my payment information secure?
Yes. BOLLSEN uses encrypted checkout pages and complies with PCI‑DSS standards. Payment providers process transactions securely; BOLLSEN does not store full card details.
What is BOLLSEN’s 40‑day money‑back guarantee?
You can test BOLLSEN earplugs for up to 40 days. If you’re not satisfied, return them in their original condition for a full refund – no questions asked.
How do I initiate a return?
Email BOLLSEN’s customer service within 40 days of receipt. They’ll provide instructions and a return address. Send your request to support@bollsen-hearingprotection.com.
How long does it take to process a return and refund?
Once BOLLSEN receives your returned items, processing usually takes about 1–3 business days. You’ll receive an email when your refund is issued.
Will I be charged for return shipping?
Customers are responsible for return shipping unless the product is defective. If the original shipment was free and the return is due to personal choice, the outgoing postage isn’t refunded.
Can I exchange my earplugs for a different model or size?
Yes. Within the 40‑day window you can exchange for another model or size. Contact support and specify which product you’d like instead; you’ll receive instructions for returning the original item.
What if I receive a damaged or defective product?
BOLLSEN strives for quality but issues can occur. Contact customer support with your order number and a description of the problem; defective items are replaced or refunded at no cost.
When will I receive my refund?
After a return is processed, refunds are issued to the original payment method. Credit‑card refunds typically appear within 1–3 business days, depending on your bank.
Can I return my order after the 40‑day window?
Returns requested after 40 days are generally not accepted. However, if you have extenuating circumstances, contact customer service; exceptions may be made at their discretion.
Customer Questions
Why is BOLLSEN connected to Munich if the company is based in Slovenia?
BOLLSEN was founded in Munich in 2016, where its first hearing protection products were developed, literally starting out in a garage. As the company grew, production moved to Slovenia to be closer to engineering partners and to expand sustainably. Today BOLLSEN operates fulfilment warehouses across Germany, the UK, the US, Slovenia, Slovakia and Spain, enabling fast shipping and local service. While our roots are in Munich, our headquarters are now in Slovenia and our reach is global.
Are BOLLSEN earplugs patented?
Yes. BOLLSEN® Sound earplugs are protected under U.S. Design Patent No. D961757, which covers the unique ergonomic shape and ornamental design of our earplugs. This patent safeguards the appearance, contour and form factor of our products, ensuring they remain original, comfortable, reusable and of the highest quality. In addition to the U.S., our designs are also protected in the European Union and the United Kingdom. Trademarks BOLLSEN München, BOLLSEN, Life+, and AR KI Tech are registered in multiple jurisdictions.